Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Your name and email address
• Your profile photo, if you add one
• If you pay for Sheen Growth: your billing details. Stripe holds them, and we never see your card number
• The templates you like and save
• A notification token for your device, if you turn notifications on

2. How We Use Your Information

We use your information to:

• Run the platform and keep improving it
• Take payment for Sheen Growth
• Send you the notifications you have asked for
• Respond to support requests
• Spot fraud and keep the platform secure

3. Information Sharing

We never sell your information. We share it only:

• When the law requires it, such as a valid request from the police or a court
• If Sheen is ever sold or merged, in which case your information moves with it
• When you have asked us to

4. No AI on Your Information

Sheen does not send your information, photos or clips to any AI provider. Polish and every template work on your own device.

Captions from your clip are made on your device. When you add a clip to a caption template, your phone or computer itself works out the words spoken and when each was said, using a speech model it downloads once from Sheen. Nothing from your clip is sent to anyone, including us, and nothing is stored.

5. Photos and Face Data

Sheen does not collect face data or any other biometric information. We do not create a face template, a faceprint or facial measurements. We do not use any photograph to recognise you.

Face ID, a fingerprint or your screen lock may be used to unlock a passkey. That check happens on your own device, by your device. Your face and your fingerprint never leave it and never reach us: what we keep is the public half of a key, which can check a signature and can never be used to sign in as you. You can remove your passkeys at any time in Settings.

6. What Your Phone Asks You For

Sheen asks for three permissions. Each is optional, and the app works without any of them.

• Camera to take a photo or a clip, instead of choosing one you already have
• Photos to choose an existing picture or clip instead, and to save what you create back to your library
• Notifications to tell you about your plan and your account

7. Marketing

We will ask your permission before sending you marketing messages, and every message will tell you how to stop them.

8. Data Security

Your information is encrypted, and access to it is restricted to the people and systems that need it. We should be honest, though: no system connected to the internet is ever completely secure, and anyone who tells you otherwise is overselling.

9. Your Privacy Rights

You can ask us at any time to:

• Show you the personal information we hold about you
• Correct anything that is wrong
• Delete your information
• Stop sending you marketing
• Send you a copy of your information in a portable file

To exercise your rights, contact us at support@sheenlabs.com.

10. Children's Privacy

Sheen is for people aged 16 and over. We do not knowingly collect information from anyone younger, and if we find that we have, we delete it. If you believe a child has given us their information, email us and we will remove it.

11. International Transfers

Some of the companies that help us run Sheen are based outside the UK, so your information may be stored or handled abroad. When that happens we only use providers in countries the UK recognises as having equivalent protection, or we put an approved data protection contract in place with them. Your rights over your information stay the same wherever it is held.

12. Data Retention

We keep your information for as long as you have an account with us. If you close your account we delete your personal information, apart from anything we are legally required to keep, payment records, for example, which tax law requires us to hold for six years.

Some things never reach us at all. A photo or video you put into a template stays on your device (section 5). We hold no face or biometric data of any kind (section 5). And we never hold your card number at any point.

13. Changes to This Policy

We may update this policy periodically. We will notify users of major changes and post the updated policy on the platform.

14. Contact Us

If you have questions about this policy, contact us at: